Work is progressing on rationalising the transport services which give eligible patients NHS-funded journeys to and from non-emergency treatment. Invitations have gone out to suitably qualified transport organisations to…
Achieving significant savings and improvements to patient outcomes in the midst of organisational change and reduced staffing levels presents a challenge to commissioning staff capacity. Engaging EMPACT for a managed programme or project can provide focussed and dedicated resource to tackle the complexities of delivering change in a particular area of healthcare making the best use of skilled staff in your organisation.
EMPACT has built up a strong project focus with a wealth of experience in commissioning and managing collaboration. Your project will allow you access to EMPACT's analytics capability and you will have the benefit of clear progress tracking leading to excellent results.
EMPACT takes a flexible approach to be responsive to your needs in the changing NHS environment. We take time to understand local priorities. We put in place clear lines of communications and strong governance to ensure you can rely on our work.
We have worked on a number of specific projects including the implementation of the oesophageal doppler, the implementation of the d-dimer and a review of procurement needs across the region.
A case study: Non-emergency patient transport
Over recent years, decisions about who should be entitled to non-emergency patient transport services (PTS) have developed in response to historic local practice which has meant decisions have not been consistent nor applied evenly and fairly across the East Midlands. An assessment revealed that most journeys (66%) were for those patients in the lowest category of need. Unwanted, cancelled and abandoned journeys cost the NHS in the East Midlands approximately 1.8 million pounds per year.
EMPACT was asked to lead in co-ordinating a commissioner based model for non-urgent patient transport services. It involved agreeing detailed service specifications on a county model, agreeing a re-distribution of funds between commissioners and undertaking a market assessment to determine the preferred route to contracting and procurement in the future.
From April 2011 a strict definition of who is eligible for NHS-funded, non-urgent patient transport is being rigorously applied across the East Midlands, ensuring that only patients, who were eligible on the grounds of clinical need, could use this NHS funded transport service. An improved model was drawn up, ironing out unwanted local inconsistencies. A procurement process for patient transport services has now commenced with the aim being that the new services are in place by early summer 2012. The changes are fairer for patients, better for transport providers and hospitals, reducing waste and improving service and value for money.